Online Store Return Policy
I want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward 30-day return policy for most items. For made-to-order items, such as t-shirts, hats and notebooks, we are unable to accept returns.
How to Return a Physical Item:
- Return Window: You have 30 days from the date of delivery to return your physical item.
- Eligibility: Items must be in their original condition, unused, and with all original tags and packaging. I do not offer returns for digital items.
- Initiate a Return: To start a return, please visit email orders@thesourdoughstand.com with your order # and items wanting to return.
- Return Shipping: We offer free return shipping and will send you a return label. Please pack your item securely and include your original receipt or order number.
- Refunds and Exchanges: Once we receive and inspect your returned item, we will process your refund to your original payment method within 7-10 business days. If you prefer an exchange, please let us know during the return request process.
- Questions? If you have any questions or need assistance with your return, feel free to reach out – we are here to help!
Thank you for shopping with The Sourdough Stand online!